Over the past few months have seen an increase in volume of orders and enquiries as more people are switching to our hygienic and sustainable catering disposables.

We’re committed to maintaining the highest standard of hygiene and continue to practice social distancing in our UK and EU warehouses. This means that some processes are taking longer, so we have had to revise our order cut-off times and delivery lead times as below.

Pallet orders

We still offer next-day UK pallet deliveries, if you order before the 10am cut-off time. If you order after 10am BST, we can’t guarantee next-day UK delivery so please plan for the following lead times:

Location	No of pallets	New cut-off time	Delivery lead time
UK	1-3	10:00 BST	Up to 2 working days
UK	4-9	10:00 BST	Up to 3 working days
UK	10-26	10:00 BST	Up to 5 working days
EU	1-9	10:00 CET	Tuesday & Thursday despatch only. Orders for credit accounts must be received 2 working days prior to the despatch day. Pro forma orders must be paid 2 working days prior to despatch day.
EU	10-26	10:00 CET	Tuesday & Thursday despatch only. Orders for credit accounts must be received 5 working days prior to the despatch day. Pro forma orders must be paid 5 working days prior to despatch day.

Parcel orders

Service	Maximum cartons	New cut-off time	Delivery lead time
UK standard	20	12:00 BST	Up to 3 working days
UK AM	20	12:00 BST	Service currently unavailable
EU economy	15	12:00 CET	Varies by location. Contact our customer service team
EU express	15	12:00 CET	Varies by location. Contact our customer service team

A big thank you from all of us at Vegware for you patience and understanding during these challenging times.